What you don’t see very often in this multidisciplinary track of care is the patient being concerned that there is “overtreatment” going on. For one thing, it’s often very problem based. I wouldn’t have shown up in the ER if my arm wasn’t bent in a funny direction. For another thing, there are several clinicians that are coming to an agreement about the care you’re going to receive. That’s a big difference from what typically happens in dentistry. Not that we don’t refer to specialists, but it’s pretty rare that a patient’s diagnosis and treatment plan is put together with that many brains.
Some patients, especially ones that don’t know you very well, may believe that you are treating problems that they don’t have. A big cavity can remain painless until the pulp is involved. Sometimes even after the tooth is abscessed the patient doesn’t feel pain. Gum disease is almost always painless. Often the patients don’t realize they have a problem even though it’s obvious to you as a clinician. I find this to be one of the less fun parts of being a dentist. I’ve got to be the guy to deliver unexpected news in a way that doesn’t seem like I’m hoping to cover my boat payment. And it’s always a boat payment, right?
Spear Online education posted a video that I found helpful. It’s entitled “Managing Fear When Presenting Findings to Your Patients.” I related to a lot that Dr. Spear discussed in the video. One thing I walked away with is that presenting findings is a lot different than presenting a treatment plan. That may seem obvious to you, but sometimes I get hung up in that. When I’ve got two hygiene checks per hour and I’m doing a bunch of time consuming restorative dentistry at the same time, I often don’t separate the two.
“A treatment plan scares people away.”
Dr. Frank Spear
I need to remember to share the findings of my exam. A few months ago I use dental operating microscopes in my hygiene operatories. Each one of the microscopes has an HD camera that’s connected to monitors in the operatory. I do all of my hygiene and new patient exams through the microscope. This has been the greatest tool I’ve ever used to explain conditions to patients without automatically moving to a treatment plan. Also, I get a lot less of the “boat payment” comments now, too. I think my patients have a much better understanding of their condition than I’ve ever been able to offer. Another pleasant surprise…treatment acceptance is way up!
I just need to remember that my exams are not just a way to create a treatment plan for a patient but a chance to explain the conditions that I’m seeing to the patient. It’s about diagnosis and education. The treatment plan will come from that discussion.